Workforce Edge Advisors Help Support You and Your Employees

Offering education benefits can be a great way to support your employees’ goals. It can also help you attract and retain an engaged workforce while developing individual and overall capacity to contribute to your organization. 

Managing this type of benefit can be a lot of work. From staying current on benefit details to raising awareness of what’s available to helping your team make sure they submit required documentation, there are many things for your HR team to take into account. 

These considerations don’t need to be daunting. In fact, beyond its role as a benefits portal, Workforce Edge also includes a team of dedicated advisors who can make the process as seamless as possible for organizations like yours. 

Get to know advisors and their work

“Our main role is to be a source of knowledge for both employees and the HR departments of our partnering organizations,” explains Jennifer Claypool, senior advisor with Workforce Edge. “People can reach us by email, phone, or chat. We’re available to answer any questions they have and explain the process.” 

To be that source of knowledge, Workforce Edge advisors stay up to date on each partner’s benefits details. “We review the policy and can help employees make sure they’re eligible for whatever support is available to them,” Claypool says. “We also provide information to leaders at each company.” 

Dana Mallory, manager of advising services with Workforce Edge, adds, “I speak to directors and district managers all the time. They often have the same request: ‘please walk me through our benefits guidelines.’ All of us on the advising team are enthusiastic about providing that information because we have a passion for education.” 

Providing additional support

Advisors can also help communicate benefit details to your employees. According to Ashley Wren, senior advisor with Workforce Edge, “A lot of the employees at our partnering companies aren’t aware of what’s available to them. I get a lot of requests from HR representatives that ask, ‘can you help us get the word out?’ and I’m excited to help with that.” 

Often, advisors will schedule a conference call with groups of employees, or they’ll present at an internal event. “Education can be so helpful to so many people,” Wren adds. “I want our partners’ employees to know they have access to it.”  

Mallory echoes this idea: 

“Part of my job is sending out visual guides on benefits, eligibility, and other information. Something HR departments can review over lunch, then share with their teams. It really makes communication easier for them.” 

Depending on the partnership, advisors also handle some of the processing involved with administering education benefits. They can approve eligibility requests and handle proof of completion documents for academic courses. “We’re able to take care of those tasks for some of our clients’ HR departments so they can focus on other things,” Wren explains. 

Advice for prospective partners

For those looking to work with a benefits management platform such as Workforce Edge, the advising staff suggests reaching out to learn more. “We’re here to take care of some of the heavy lifts,” Mallory explains. “We can act as a sort of go-between for employees and their education, so your HR department doesn’t have to. And once employees are enrolled in a program, all the information is there to view within Workforce Edge. We take out all of the guesswork.” 

Wren notes the positive impact education can have on employees – an impact made possible through platforms such as Workforce Edge. 

“Offering education benefits is a win-win for organizations. Employees are so happy to pursue education, and they appreciate that their company makes it possible for them. I love assisting with that and seeing the gratitude.” 

Claypool encourages organizations to start the conversation. “It’s very easy to connect with us and have any questions answered. We’re proud of our level of personalized customer service. We’re here to help you get started.” 

Contact us to learn more about how our advisor services can help your organization with your education benefits strategy.